Australia’s Triple Zero Awareness Working Group has developed a smartphone app for iOS and Android devices to:
- Provide the caller with information about when to call Triple Zero
- Provide the caller with information about who to call in various non-emergency situations
- State Emergency Service (SES) (132 500)
- Police Assistance Line (131 444)
- Crime Stoppers (1800 333 000)
- Health Direct Australia (1800 022 222)
- National Relay Service
- Assist the caller to dial the relevant number
- Display the GPS coordinates of the phone’s location that the caller can read out to the emergency operator.
The app is free of charge and available for download from iTunes (iOS) and Google Play (Android) app stores
Using the Emergency+ App
- Home tab: when you open the app you get a screen that displays:
- Buttons for dialing 000, SES and Poice
- A panel that displays your GPS coordinates for you to read out to the phone operator
- Map tab : displays a larger map with a button to dial 000 and a panel with GPS coordinates
- Info tab: information on emergency services and other national numbers.
You can place a call by pressing on buttons with the telephone symbol on the Home screen or “Call 000” on the Map screen.
Other emergency-related apps
If you are considering using another one emergency-related app, be aware that:
- not all of them can do what they claim and could delay emergency assistance
- the only way of contacting Triple Zero (000) is with a voice call—you cannot use SMS, email, instant messaging, video calling or social media to contact emergency services via Triple Zero (000)
- apps are not able to automatically provide details of your location to Triple Zero (000) or an emergency service organisation—however, you can read out your GPS coordinates to the emergency operator if they are provided on your smartphone.
You should not rely on any smartphone app as your only way of requesting emergency assistance. In an emergency it is always best to call Triple Zero (000) direct.
National Relay Service
The National Relay Service provides additional ways for people who are deaf, or have a hearing or speech impairment to access emergency services.